Frequently Asked Questions
What are the product specifications?
We use top-quality thermal break aluminum profiles (6063-T5) with a thickness ≥ 2mm, imported German hardware, and double-layer tempered glass filled with argon gas.
Are you a factory?
Yes, our facility covers 300,000 square meters with over 500 skilled employees.
Can the products be customized?
Yes, all our doors and windows can be fully customized based on your specific house requirements and design preferences.
What is the delivery time?
Standard lead time is 25-35 days after the deposit is received and drawings are confirmed.
What is your warranty policy?
We provide a 5-year quality warranty covering frame integrity and the proper operation of hardware and accessories.
Are your products certified?
Yes, our products meet current Australian standards, and we can provide additional testing and certification upon request.
Apex Window & Door
